Financial Information
There are hundreds of dental insurance companies and dental plans across Canada. Each plan has a different fee guide, as well as different percentages covered, deductibles, limitations, etc. While we work very hard to determine your plan’s coverage and limitations ultimately it is your responsibility to understand your insurance plan. Due to the Personal Information Privacy Act (PIPA), many insurance companies will not allow dental offices to contact them inquiring about plan information. We always do our best with the information you provide us.
Your dental insurance is a contract between you, your employer, and the insurance company, to assist you in the cost of dental treatment. It has been designed by your employer and is not based on your individual dental needs. Unfortunately, this means that there may be significant differences between what your insurance provides coverage for, and the treatment your dentist recommends for your greatest dental health. The necessary treatment may not be covered by and/or exceed your plan benefits.
Payment is expected at the time services are performed. Insurance co-payments and deductibles are also due at the time of your appointment. As a service to our patients, we will bill insurance companies for services and allow them 45 days to render payment. However, if your insurance is negligent in paying the account after 60 days, we will send you a statement for the outstanding amount.
For your convenience, we accept cash, personal cheques, and all major credit cards (including American Express). If you have any questions regarding payment, please talk to the reception staff prior to booking an appointment.
If you need to cancel your appointment please contact us at least 24 hours in advance. There will be a $25 non-negotiable charge to your account if you cancel less than 24 hours before your appointment. We reserve the right to charge more for missed or cancelled appointments that are longer or part of an appointment series. This charge must be paid off before you can reschedule your appointment.